Once you have clicked on the link sent to you via email or accessed the link via your practitioner's room, you can then identify yourself and wait in a (virtual) waiting room for our practitioners to join you.

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You are directed to take a photo and provide some personal information. This is just to inform the practitioner about who is in the waiting room - none of this information is stored by Coviu or reused anywhere else. If you would prefer not to take a picture of yourself, just lean out of the camera angle and snap (For security reasons, we would prefer to having something in the photo that would help us to easily identify you). Enter your name and click continue.

 

In the event of any difficulty with the connection, please have your mobile phone nearby so we can contact you.

Your video consultation experience will be best if we:

• ensure that we have a private, quiet, dedicated place for our meeting.

• make sure that we have all that we need at our fingertips, for example; notes, books, pad, pen and a drink.

• remove distractions; ensure that the TV, radio, or other computer applications are turned off.

• have had a few minutes to prepare ourselves before the meeting, so that we are relaxed and focused, not rushed with scattered thoughts.

• consider this a normal appointment, the same as if visiting a G.P, Dentist or other healthcare professional in their office. We wouldn’t wear our pyjamas to an appointment (though we might like to), so lets keep the space professional.

 

Finally, please note that Coviu is a safe and secure environment. None of the data that is exchanged in a Coviu call is saved anywhere. All of the call, including audio, video and data, is encrypted between you and the practitioner so nobody can listen into the call.

Please be assured that as this is a new form of service delivery for both clients and the Earlysteps team, we will all be learning the new process together. During these uncertain times, we remain excited and positive that providing our clients with continuity of care through telehealth will bring with it amazing opportunities and ensure the functional gains of Occupational Therapy can continue to be implemented in our children’s daily lives.

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