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Frequently asked questions

Frequently Asked Questions


Below you will find a variety of the most commonly asked questions of clients at Earlysteps. If after exploring the information below and the website further, you still have a questions or need further clarification of an answer, please do not hesitate to contact the clinic on (03) 9733 0833. 


Do I need a referral?


Occupational Therapists and Podiatrists are first contact practitioners, so a doctor's referral is usually not necessary. There are however a few exceptions including:

  • Third Party funding Body claims 

  • Medicare claims ('Chronic Disease Management', 'Helping Children with Autism', 'Better Start for Children with Disability). Occupational Therapists, Podiatrists, doctors, and other health professionals will often work as part of a team to plan and manage treatment for a specific condition. So as part of our new patient forms we will request the details of your practitioners.


What do I need to bring to my appointment?


Depending on the nature of your presenting issue, you may need to bring along some items to the consultation.


All clients:

  • Any medical documentation relevant to injury or condition (radiological, medical, psychology, paediatrician, early Intervention, etc.)

  • Shoes or equipment used frequently (glasses, compression clothing etc.)

  • Medication list if appropriate

  • Maternal Child Health 'Health and Development Record' book (If under 7 years)

  • Appropriate clothing that is  easy to move in and for foot and lower limb assessments (i.e. shorts or pants that can be rolled up)

  • School reports or examples of work (If appropriate)


Early Intervention Services for Children with Disability ('Helping Children with Autism' or Better Start' initiatives):

  • An eligibility or introductory letter signed by the 'Department of Families, Housing, Community Services and Indigenous Affairs' (FaHCSIA) is required.



  • Completion of new client questionnaire

  • Any paperwork related to funding provisions


Does Medicare cover Podiatry and Occupational Therapy?


Yes - but only for certain people. Please see the Medicare link on the Links Page for further information.



Do Private Health Funds cover Podiatry and Occupational Therapy?


Most health funds cover Podiatry and Occupational Therapy. It depends on your fund and level of cover what benefit you can receive. Please contact your health fund to find out what you are entitled to.


Does Earlysteps Bulk Bill Podiatry and Occupational Therapy?


Earlysteps does not bulk bill services for either Podiatry or Occupational Therapy. This includes those accessing Medicare plans. Even if a rebate is available to the client there will be a gap fee and full payment for each service is required on the day.

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